Visiting us during the crisis
Whilst the surgery may be open for business, we cannot allow clients to enter the premises.
We operate whilst maintaining social distancing at all times.
You should only visit the surgery by prior appointment.
You must not visit the surgery if the following applies:
- You have been abroad in the last 14 days
- You have a fever
- You have a cough
- You or one of the members of your household are self-isolating due to showing symptoms of Covid-19
If any of the above applies, please discuss with us and we will advise you on how we can assist.
Whilst we are open, we still have to operate safely and responsibly. Save for a few genuine emergencies, we will assess your pet’s complaint remotely using video conferencing software, telephone and email. This is called a telemedicine consultation.
If as a result of this consultation we feel we can treat your pet without a hands-on examination, we will advise you on what to do. We can, during this crisis, and following temporary dispensation from RCVS, prescribe some prescription medicines. If we feel that we need to see your pet, we will arrange a consultation at the surgery.
We do make a consultation charge for this telemedicine consultation. This is payable at the time of booking the appointment. If we then request to see your pet, the cost of the telemedicine consultation will be deducted from the hands-on consultation.
Unfortunately, due to having reduced numbers of clinical staff available, we are unable to field all enquiries and do need to charge for those calls that we require a telemedicine consultation. We thank all our clients for their patience and understanding.
We prefer to use an online video-conferencing site that is easy to use. Please visit https://whereby.helpscoutdocs.com/article/318-supported-devices before your consultation to ensure that your phone, tablet or PC will support the session.